Contact Us
How We Can Help
Our customer support team is here to assist with order-related issues, shipping and delivery updates, product inquiries, sizing questions, and after-sales service. If you need assistance, please contact us by email at support@mixisex.com.
Our standard customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. Support is unavailable on weekends and official public holidays.
Response Time
We aim to reply to properly submitted customer inquiries within 2 business days. Sending repeated emails about the same issue may delay the handling process, so whenever possible, please continue replying within the same email thread. This allows our team to keep the full conversation history together and assist you more efficiently.
If your inquiry concerns product quality, a damaged item, or an incorrect product, please include clear photographs showing the issue when contacting our support team.
Returns and After-Sales Support
All return and exchange requests must be reviewed and approved by our support team before any products are shipped back. Please do not send a package to any address unless that return address has been officially confirmed by us.
After your request has been reviewed, we will provide the appropriate return instructions, including the authorized return address and any necessary processing steps. Following these instructions will help avoid unnecessary delays with your return or refund.
Company Information
Company Name: Norvexa ommerce lnc
Tax ID: 41-5381324
Address: 208 S Main St., Suite 10, Aberdeen, SD 57401, United States
Email: support@mixisex.com